Staff Training and Development & Bespoke Training Course Design
Keystone Development - Underpinning Performance
Achieving High Performance through Staff Training and Development
Keystone development provides practical training and development solutions for that 80% of your staff that do the majority of the day-today work of your business; the 'shop-floor' workers, customer-facing staff, and their immediate managers. We believe that training and development for these people works best when it is provided on a practical, 'little and often' basis, and in the working environment where possible. This encourages line managers, colleagues and the individuals themselves take responsibility for their own development, and so have greater commitment to it. That's why we provide bespoke training design, delivery and learning and development tools that:
• reflect your business
• use your policies and procedures
• are simple and easy to use
• focus on practice, not theory
• can be used by your people
• are owned by you
• can be used at your convenience
Naturally, we are happy to provide additional support including traditional training and development workshops as and when they are needed. However, by focussing on bespoke training design, we keep training practical, in the workplace, and grounded in your reality, meaning that learning will be more easily transferred, and you are more likely to see real results.
Free Training Resources
Customer Service Messages
A set of great customer service posters that bring home some fundamental messages about delivering a great service. Suitable for customer-facing staff, or those providing...........
[ download the full article and find more free training resources ]
Keystone News and Views
Learn to Let Go - Lessons for Managers and Parents!
At just aged six, my son is already learning to be independent. He washes and dresses himself he can run his own bath get his own drinks, breakfast and little things...........
[ read the full article ]
