Training Resources and Staff Development Tools
Keystone Development - Underpinning Performance
Training Resources & Staff Development Tools - Free Downloads
Tips for Communicating Change
Introducing and managing change is difficult. Here are 10 practical tips that can help managers to communicate change well. ........
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Customer Service Messages
A set of great customer service posters that bring home some fundamental messages about delivering a great service. Suitable for customer-facing staff, or those...........
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Tips for Saying No
Practical tips to help you to say 'No' with confidence and maintain good working relationships........
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Are you Busy or Productive?
This short, self-assessment quiz will help you to decide if you are busy being busy, or busy achieving things. Also check our our handout on Focus and Energy.........
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Make your Meetings Effective
10 tips to help your meetings be meetings worth attending.........
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Voice Exercises
Four simple exercises that can be used to illustrate the importance of the different elements of voice tone in effective communication.........
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Setting Effective Goals
A factsheet that summarises the characteristics of effective goals, and provides two useful models that help to set meaningful goals that WILL be achieved.........
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Evaluating Training - Practically
A practical look at Kirkpatrick's classic 4 levels of evaluation to identify what can be done at each stage to measure success.........
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The Eisenhower Grid (Importance/Urgency Matrix)
Explanation of a really useful management model that helps you to decide how to prioritise your time to achieve maximum results.........
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Practical Tips to Manage Meetings
A list of simple practical things that a meeting leader can do to maintain control of a meeting, and ensure that it is productive.........
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Practical Tips to Motivate your Team
30 simple and practical things that managers can do to motivate their teams........
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Receiving Feedback
Ten Tips to help people to recieve feedback graciously, and so encourage a culture of feedback and disclosure........
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Managing Your Monkeys
Classic Time management helps people to work more efficiently. 'Monkey Management' helps people to discover how they SHOULD be spending their time to maximise...........
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Designing Training Programmes
A quick step-by-step guide to designing effective, high quality training programes and materials.........
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Raising Your Profile at Work
Fifteen things that you can do right now to raise your profile at work, and develop your career.........
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Remote Management - Course Outline
Overview of a 1-day workshop for those who manage widely dispersed teams. Workshop is available to purchase for internal delivery, or it can be delivered for...........
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The Heart of Customer Service - Course Outline
Overview of a 2-day workshop on customer service excellence that can be purchased for internal delivery or delivered for you. Option to run as a 2-day workshop...........
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Delivering Great Internal Customer Service - Course Outline
Overview of a 1-day workshop on internal customer service that can be purchased for internal delivery or delivered for you.........
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Energiser Activities
14 short energiser activities that can be used as stand-along exercises to to supplement other topics/review........
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Short Introduction and Ice-Breaker Activities
15 quick and easy introduction activities that can be used at the start of any training session.........
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Effective Managers - Focus and Energy
A summary of a study by Bruch and Ghoshal that explains why managers fail to make a difference at work. very enlightening!........
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Speed Networking Activity
A great way to allow large numbers of develates to get to know each other and network in a short amount of time........
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Del the Delegate
A wonderful story about the importance of manager commitment to training in order to bring about the desired results. originally published in People Management........
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People Bingo
A quick fun ice-breaker, especially suited to large groups.........
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Sheridan Webb - Skills and Experience
Find out more about Sheridan's skills and experiences by downloading her career history and key achievements.........
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Think Differently
A brilliant activity that can applied to almost any topic, to encourage delegates to think about ALL aspects of it, and generate great discussion.........
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The BOOM Model
Try the BOOM acronym for introducing change to a team, and helping it to stick.........
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The Body Parts Game
An excellent energiser activity that is particularly well-suited to large groups. ........
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Motivating Yourself and Your Delegates
Some ideas to keep you and your delegates energised, when motivation is low.........
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Managing Remote Teams
A detailed handout that identifies the obstacles 'remote' managers often face, and describing some of the things that can be done to manage team effectively...........
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Controlling Activities and Discussions
Some tips and advice for those new to running interactive exercises on training events........
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25 Ways to Reduce Stress
We would all like a stress free life but how do we reduce stress? Here's 25 ideas courtesy of Keystone Development........
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Free Training Resources
Tips for Communicating Change
Introducing and managing change is difficult. Here are 10 practical tips that can help managers to communicate change well. ...
[ more free training resources ]
Training News and Views
Contract or 'Pay As You Go' Training?
I had a very long and insightful conversation with an Independent OD Specialist yesterday, and the conversation turned towards fees. Trainers are always very cagey about...........
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