sheridan@keystonedevelopment.co.uk
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Author: Sheridan Webb

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The Training Design Podcast

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It is with great pleasure (and slight nervousness) that I announce the arrival of the Training Design Podcast. I started listening to podcasts a year or 18 months ago, and find many of them very interesting. It’s a great way to do a bit of CPD whilst running errands or exercising. But whilst the L&D ones I listened to were thought provoking, few of them had a real PRACTICAL focus. So, when fellow designer Terry Pearce and I got talking about it, we decided that if we ever did a podcast, it would have to be practical above all else. And it is. Created BY practitioners FOR practitioners we take a main topic each week and discuss what it is, why we should do it, some key principles and practical tips for doing whatever “it” is! You can listen HERE We’d also love you to like the FACEBOOK PAGE so we can discuss the content of each episode as it is released,

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Being “Better” in 2020

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Here we are, the start of another new year. Many people are making resolutions – joining the gym, doing Dry January, setting ambitious business goals. I have not. That’s NOT to say that I don’t need to make improvements. I definitely need to lose weight (I’m currently a stone heavier than I’d like) and cutting down on the booze can only be a good thing. But you won’t find me reaching for the slimfast, joining Slimming World, hitting the gym 5 days a week, or cutting out the booze entirely. Because if I do that, I’m setting myself up to fail. It’s too BIG a change and it’s actually a bigger change than I need to make, so why make life hard for myself? I DO eat healthily most of the time (just need to watch those portion sizes and evening snacks). I DO exercises regularly – 3 Zumba classes a week most weeks. I DO generally have 4 alcohol free days a week In short, I get it mostly right most of the time. However, I need to be more consistent. I need to me more aware and notice more quickly if I’m straying from good habits. I need…

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You can’t Escape the Stages of Team Development!

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Last week I ran a strategy/team-building day for a newly merged department of around 30 people. Part of the day was about the goals of the department, the reporting lines and key deliverables. The other part of the day was about getting to know each other and how to work together as a team. We decided to keep it theory light, but (in reference to the fact that they were a NEW team) we did cover Tuckman – just to reassure them that it would get harder before it got easier, and that was normal and actually could be quite a good thing. To illustrate this, we went to an Escape Room. With 30 people we had 6 groups, so during the activity, my associate and I observed 3 groups each – approximately 15 minutes each. It was very illuminating! The group I was with first were a bit shell-shocked by the whole situation. They didn’t know what to do, everyone was reluctant to take control, no-one said much, it was all quite polite and although some people did start to fiddle with some of the props and puzzles, they did so alone. There was very little communication. As an…

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What’s the Difference between Ronnie Wood and Mark Ronson?

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A strange question perhaps for a blog on a training design website. And to be honest, now I’ve asked the question, I realise that there are probably many differences. Furthermore, the one I’m going to refer to may not even be accurate – it’s based on my feeling after watching both men appear on Later with Jools Holland. Clearly, both are accomplished musicians, and for both music is front and centre in their life. It struck me that the main difference is that Ronnie Wood wants to PLAY great music, whilst Mark Ronson wants to MAKE good music. And there’s a subtle but significant difference. Ronnie Wood clearly wants to play the best music he can. He wants to entertain a crowd and play – anything, anytime with anyone. He seemed lost without a guitar in his hand and didn’t know what to do with himself when others were providing the music. Mark Ronson is more about putting together the best possible sound – whether or not he’s directly involved. Naturally he can play music and will if he will add value, but if there’s a better musician, or a different sound is needed, he will step back. In the…

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Social and Collaborative Learning

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Last week I attended a webinar run my Andy Lancaster from the CIPD called “Social and Collaborative Learning: What really makes it work?” It was a very good webinar. I found it useful, informative and interesting. I learned new things and I had some of my own ideas validated. It was also run very well (as you would perhaps expect!). But I do have issues – and I realise it’s probably just me being pedantic. My grumpy old woman is starting to emerge perhaps… A list of the top 200 collaborative learning methods was bought up. However, not one of the top 200 was coaching, feedback, on the job training, action learning, stretch projects, workshops, even having a good conversation i.e. face-to-face, in person interaction…. It’s like we are being hoodwinked into thinking that we can’t be “social” unless we are using some app or technical interface!! Well, as far as I can tell humans have been learning socially since time began, and we will continue to do so with or without apps to help us. Personally, I’m 100% on board with learning via social technology – I learn through it myself – particularly my two favourite Facebook communities: The…

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11 Reasons to use Case Studies in Training

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Firstly, let’s clarify what I mean by a case study. I’m not talking about a retrospective account of something you (or someone else) did not demonstrate good practice. Leave those for the marketing people. I’m talking about a fictitious scenario that people analyse, discuss and make decisions about. Out of all the tools in my trainers kit bag, this is definitely one of my favourite – even for bite-sized sessions. Here are 10 reasons why: They appeal to everyone – no-one ever said they hate case studies, and everyone engages with them at some level. Whether you have more reflective learners or those who want to get stuck in, case studies allow everyone to contribute. They require very little introduction – with no complex instructions to explain, people instinctively know what do, so can get stuck in straight way. They are flexible – you can spend as little as 10 minutes on a case study or half a day, depending on complexity and number of issues being explored. They allow exploration of different perspectives – You can revisit them at different points and look at them through a different lens each time. They are versatile – you can use to…

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Why L&D needs to be more like HR

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I’ve done a lot of work over the last couple of years developing the performance management skills of managers. This is because HR don’t have time to handle every minor performance issue – and some managers in some organisations were dodging responsibility for managing their own teams. It is widely accepted that HR is there to advise managers (not manage for them), and of course to step in when a situation escalates or is complex/unusual and a more expert hand is required. Makes sense doesn’t it? So why is L&D still expected to do ALL the development? Shouldn’t we be stepping in exactly the same way as HR people do – when informal methods aren’t enough, or a development need requires specialist input? There’s a LOT of talk out there about reducing formal training, and in particular, courses. I understand where this is coming from, but when L&D are expected to develop people, from different roles, different departments, in different locations, and they get a set time to do it, no wonder formal training won’t go away. Not that I think it should. I’m a fan of the workshop and a formal development programme. But just like HR only stepping…

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When Creativity Strikes

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Designing training is quite a creative thing. Yes – there are some things that you can do to progress the creation of a course when your brain isn’t in it, but when creativity strikes BOOM!! You work so much more quickly and what you create is so much better. I’ve just experienced this in a non-work capacity. In my lunch break, I decided to go and pick the raspberries (we have so many growing!!), and whilst I was outside, allowing my mind to wander, I suddenly knew how I wanted to re-design the garden. It’s been something we’ve been talking about for about a year, but despite looking in magazines, searching on-line, going round garden centres and so on, we didn’t move our thinking on much. But little ideas have been stored here and there. Last week, we found ourselves watching an episode Springwatch. We weren’t even giving it our full attention, but there was a small item on creating a nature garden in a small, urban space. What a nice idea I thought, but that was it. However, today, as I finished picking the raspberries, I turned and looked at my rectangular lawn and dilapidated shed and tatty patio,…

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Pace… Fast and Direct or Slow and Meandering?

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A number of things have prompted this blog: Various articles I’m seeing (particularly on LinkedIn) and my recent visit to Rome. Let’s talk about Rome. We had three full days at our disposal so had to choose how best to spend our time. My husband and I have been before, around 20 years ago, so we knew what was worth revisiting with young teenagers in tow, and what wasn’t. As such we had 2 full days all sorted, and a final day to decide what to do with at the time. On day 1 we saw the Pantheon, the Trevi Fountain, St Peter’s Basilica and went around the Vatican Museums. We’d allowed ourselves 3 hours for this (based on past experience) and it proved to be ideal. We saw all the bits we wanted to see and had time to listen to the detailed information about the rooms that caught our attention and took all the photos we wanted, as well as sitting in the sun for a 15 minute (much needed) break. Clearly, some people had a lot less time… many tourists practically running past us to get to the Sistene Chapel in the shortest time possible (and no…

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Managers Need Inducting Too!

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It’s funny how in the last week I’ve had three conversations with three very different businesses about how the lack of a manager’s induction causes problems down the line: Inconsistent approaches to people management, having to go back to basics with experienced managers and the HR team getting way too involved way too often as small people problems haven’t been handled properly from the start. We know that a general induction is important for those joining the organisation, but people being recruited into management positions need a separate (additional) induction. New managers need to understand what’s expected of them, what support is available to them, and how to do things properly.  People with managerial experience being recruited into a new organisation need an induction on top of the generic corporate one to help them to understand the managerial processes within their new environment. You would hope that they have been recruited because they have the necessary skills and experience, but the way they are expected to manage and report is probably quite different to their previous organisation. They need to know which forms to use when, where to find them, who to contact if… etc. They also need to know…

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