Last week I helped to run a seminar on Employee Engagement. It was a really positive event with a good mix of delegates, all at different points on the road to Employee Engagement.
Of course, everyone wanted to know how to engage employees, what the 10-steps to success were, or which metrics were best to use. Of course, we couldn’t nail that down in the 3 short hours we had! Employee engagement is one of those quite difficult to define concepts: you know it when you see it/experience it.
It’s like having that wonderful natural looking yet carefully planned garden that you want to spend the whole of the summer in. It’s difficult to define what makes it so inviting. Yes, the plants and flowers are nice, the layout of the lawn, the position of the patio, but there’s so much MORE.
I’m not a gardener, but I know that those people who have such gardens tend to them regularly: every week in the winter and every day in the summer. They don’t go mad for 2 days and hope that the effect will last for the next 363. It won’t. The same is true of building an engaged workforce.
So how does your garden grow? Perhaps the one thing we ALL learned in our seminar is that the secret to Employee Engagement is very many ‘little’ things being done regularly and consistently by everyone. Simple things like:
- Listening to each other
- Showing respect
- Recruiting against values/attitude
- Quality induction and on-boarding programmes
- Managers who take a coaching approach
- ‘no-blame’ cultures
- Encouraging innovation
- Transparent performance management
- Clear vision that is communicated and understood by everyone
- High levels of internal customer service
- Knowledge sharing
But where to start? Well, let’s get back to that garden. Everything is connected, so where you start may not be as important as making a start somewhere, anywhere. Just get started and keep going.