My shower doesn’t work properly. It hasn’t done since it was installed. Having put up with it for over a year, I decided enough was enough. The bathroom fitter had been back a few times, and said that the only thing to do now was to get a combination boiler fitted. Hang the expense I thought, I want a proper shower!
So, I contacted 3 boiler fitters, and they all came out to assess the job and give a quote. The first one was very professional, and explained in detail all the work that would be done and why. The second one came recommended, and assured me that putting in a new boiler would be no problem. He didn’t offer as many whistles and bells, but was cheaper, so all well and good. The third one came in, assessed the pipe work and water pressure, before stopping dead in his tracks and asking “Why do you want a combination boiler?” I explained the problem with the shower having no pressure, and often stopping completely. “Let me see those pipes” he said. Within 5 minutes, he explained that the showers had been plumbed in wrong, we needed a different sort of pump…and it would cost us about one-third of the price of a new boiler.
Guess who got the job?
This was a brilliant example of the need to do your own research if you are to provide the right solution. I THOUGHT I knew what I needed, so that it was I asked potential suppliers to provide. I was wrong. The third plumber focussed on what I wanted to achieve. From that, he was able to provide the best solution.
This is why, at Keystone Development, we are always very keen to complete a full training needs analysis rather than just ‘take an order’. We want to deliver the best possible outcome, which means tailoring the solution to the specific needs of our clients. We could offer a ‘standard’ solution, which would be OK (as me having a combination boiler would have been), but what are we missing if we do that?
So, please forgive me if I don’t just ‘take your word’ for your needs (although to be fair, client briefs are often accurate). It’s always best to go back to the trigger and identify the root cause of the problem/need, before we settle on the best solution.