Because we didn’t get back from our family holiday until late on Sunday evening, I did the weekly grocery shop yesterday (Monday) rather than on a Saturday when I usually do it. I went to the same place, at around the same time of day, and although everything looked the same, I quickly felt like I’d entered a parallel universe!!!
The shop was quiet for a start, I mean audibly not just less busy. The regular staff (in my mind) were nowhere to be seen. But perhaps the biggest change was the behaviour of the shoppers.
As a busy working mum, I have my list (written out in the order of the shop), I grab a large trolley, fill it up and am out again around an hour later. Yes, I check the sell-by dates, but it’s quite grab and go. This is normal for Saturdays. It’s what we all do.
On a Monday morning the (mostly retired) clientele take their time. They go in pairs too. They discuss every potential purchase. One woman spent 5 minutes examining punnets of pears before putting on in her trolley. And it became very clear that they aren’t used to waiting at the checkout whilst a woman on her own does a full weeks’ shop for 4 people!
I found it a bit weird. The process of shopping was the same, but the way it was done was very different. But then I realised that I’m used to this. This is what I do. Creating bespoke training programmes is all about noticing the subtleties of the culture. What people do in organisations is actually quite similar, but HOW they do it, that’s where the interesting stuff is. Sometimes even within the same organisation, different offices/branches/regions do things a little differently. Training has to fit the people, or it’s just not going to work. That’s what I love about my job. I love getting to know these nuances and the challenge of making sure training fits the culture. That’s why no 2 development programmes (although they may be similar) are never the same!